Just a quick note to tell you how pleased I am with your service. Over the past few years you have met our needs for routine service, repairs and a new install. You have always been very prompt with service call and always on time. I have been especially pleased with your technician, Chase. Chase is very thorough, efficient and personable. He is a great representative of your company.Thanks again for your continued quality service. We will surely call again when the need arises.
I explained what I would like him to do and he said "I will do my very best I can do for you". Hus message on my phone was pleasant and he explained everything he did and why and last he said "It works pretty good" and you should not have any problem with it. Call me if you have any questions or need help.
Mark, this guy good and sincere. If you treat everyone like you did me, you are the best there is.
Joe Drakulic in Chico CA
I wanted to let you know about a recent interaction I had with Jim Lawrence. I called to see if your company would be able to help me with an intercom system for my elderly mother in Oroville. Sales Manager, Jim Lawrence was incredibly helpful and in fact, called me back today after doing some research just to let me know that the kinds of systems you install are not right for this particular application and told me what I should be looking for. The point is that Jim was so incredible helpful and engaging that I assumed he was the owner of the company. As a business owner myself, I recognize how rare it is to fine staff who approach the business as it if were their own. I can see that you and your company have done a great job hiring the right people and giving them proper training. I commend you for that. And thank you to Jim for going out of your way to help me in what is a difficult situation.
Robert did a wonderful job. Daun said he was very polite, stepped back from the door when he rang the button, shook her hand when he greeted her, shook her hand when he was done, explained in detail all devices. Super courteous, super professional. Her words, I wasn't here. The opener is very quiet. I can start sneaking in late at night now.
Thank you for the great job, the door looks great, your crew did a great job, clean and quick. I will recommend your company to anyone I know. Thanks!
My most positive experiences with a local business has been through your company. Every time I have an issue with my door, you are very quick to respond and I am very happy with the entire experience every time. From the front office to the technician. You actually show up within the scheduled window and its hard to find that now days. Curtis was very courteous and professional and explained to me what I was doing wrong while teaching me how to do it the right way. I will continue to come to your company and tell people I know to do so as well.
HelloI just wanted you to know that I had a great experience dealing with your company so I called Carole back today and asked her for your emails so I could let you know how pleased I was. When I began shopping for garage doors and Carole answered the phone she was very knowledgeable and kind. I told her what I wanted and she gave me some great suggestions. I wanted you to know that I purchased my door from your company based solely on Carole's professionalism and the fact that she made me feel comfortable asking her questions about what you had to offer. She took her time with me on the phone to explain about your doors and openers. I called 2 other door companies for information and neither one of them explained their product to me like Carole did.......they just took my number and had the owner either call me back or stop by without telling me when they were coming to give me a bid. Carole had your door and opener sold from the moment I talked to her on the phone. You have a great employee in Carole and I wanted you to know that! Thanks! I am loving my new garage door!Sincerely,
One of your service technicians (unfortunately, forgot his name) came to fix the garage door at our resident at ## ****** Way, Yuba City on 10/4/2012. I am writing to express my deep appreciation for the exceptional job that the technician did. He was very professional, cordial and went above and beyond to make sure that the door was working properly. We have recommended your company "The Door Company" to others and the Select Property Management of our satisfaction with your service and exceptional service of the technician. We look forward to doing business with you for years to come. Thank you.
Ari & Nidh
Wanted to give you a great review for all of the great service I have received from you over the years. In my book there is no other company to do business with when it comes to doors. My issues are with Google, Yelp, and all of the other impossible websites that I have to go through to do this. You can't find the place to author a review, and then they hide the "sign out" box so you will stay on their website longer, searching for it, making it look like they are popular to advertizers because you spent so much time on their website. Frustrating. That all said, you guys will always be my "go-to" company for any issues for doors.
I appreciate all the hardware the technicians did; they were very professional and courteous. My door is working great now! Thank you!
Curtis is a wonderful installer! Don't lose him!
Thank you for taking care of us so late at night. Our garage door is working well again and we are very happy with the way our needs were met. Good job! PS. Your tech was great!
Bubba is a wonderful person and did an amazing job! I cannot say enough good things about him!